| Customization: | Available |
|---|---|
| After-sales Service: | Yes |
| Warranty: | 1month |
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| Residential applications | balcony/terrace shading, courtyard shading. |
| Commercial applications | restaurants,outdoor areas, hotels/resorts. |
| Public facilities | parks/plaza awnings,school/kindergarten activlty areas. |
| Industrial application | warehouse shading, construction site protection |
| Event venues | outdoor wedding/event venues, exhibitions/trade fairs. |
| Transportation facilities | bus stops/shelters, parking lot awnings. |
| Sports facilities | sports field awning,swimming pool sunshade. |
Q1: Do you offer product customization options?
A1: Yes, we offer customized services. You can customize according to your own needs, such as size, color, function, etc. For more details, please contact our sales team.
Q2: Can I receive samples before bulk ordering?
A2: Yes, we can provide samples for you to evaluate. However, there will be sample and shipping fees, which require additional payment or will be deducted from your bulk order amount. For more details, please contact our sales team.
Q3: How do you determine the price of the product?
A3: Our prices are based on factors such as production costs, material quality, and market conditions. We strive to offer competitive prices while maintaining high quality.
Q4: What payment methods do you accept?
A4: We accept various payment methods, including T/T (telegraphic transfer), L/C (letter of credit), PayPal and Alipay. Please discuss with our sales representative to select the most suitable option for you.
Q5: Is there a minimum order quantity (MOQ)?
A5: Yes, our minimum order quantity is 10 units. However, for new customers or special circumstances, we can negotiate a lower minimum order quantity.
Q6: Is there a discount for large orders?
A6: Yes, we offer bulk discounts. The discount rate depends on the number of orders. Our sales team will provide you with detailed information based on your specific order.
Q7: Is there any hidden cost in the pricing?
A7: No, our pricing is transparent. The price we quoted includes all costs related to the product itself. However, it does not include additional fees such as tariffs and taxes in your country, which is your responsibility.
Q8: How long does it take for delivery?
A8: The delivery time depends on the order quantity, product availability, and shipping method. Generally speaking, after we receive payment and order confirmation, we will provide you with an estimated delivery date.
Q9: What mode of transportation do you use?
A9: We can arrange sea freight, air freight, or express delivery according to your requirements and the urgency of delivery. We will work with reliable shipping partners to ensure safe and timely delivery.
Q10: Can I track my goods?
A10: Yes, after the goods are shipped, we will provide you with a tracking number. You can use this number to track the status of your goods on the website of the relevant shipping company, and our liaison with you will also update you on the status of your goods in a timely manner.
Q11: What if the goods are damaged during transportation?
A11: Please inspect the goods immediately upon receipt. If there is any damage, please notify us promptly upon receipt of the goods and attach detailed photos and information. We will collaborate with shipping companies to file claims and resolve issues promptly.
Q12: How can I get technical support for your products?
A12: Our technical support team is available to assist you. You can reach us at made-in-china. We will do our best to help you solve any technical issues.
Q13: Do you offer after-sales training for your products?
A13: Yes, we can provide after-sales training if needed. This can be in the form of online tutorials, video guides, or in-person training sessions, depending on the complexity of the product and your requirements.
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